Shipping policy
SHIPPING POLICY
Last updated: November 6, 2026
At Secure Souls, we are committed to delivering your order as smoothly and efficiently as possible, wherever you are in the world.
Please review our Shipping Policy below to understand how orders are processed, shipped and delivered.
1. ORDER PROCESSING TIME
All orders require 1–3 business days for processing before shipment.
Processing includes order verification, preparation and handling.
Business days do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
2. SHIPPING AND DELIVERY TIMES
We offer worldwide shipping to the destinations available at checkout.
Our estimated delivery time is:
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Order processing: 1–3 business days.
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Estimated shipping and delivery: 6–10 business days after processing.
Delivery times may vary depending on your country, city, local postal services, customs procedures and the shipping carrier.
Please note that these are estimated timeframes, not guaranteed delivery dates.
3. INTERNATIONAL SHIPPING
Secure Souls ships internationally to many destinations.
Shipping availability may depend on the destination, local regulations, carrier restrictions and other logistical conditions.
Any applicable shipping costs will be displayed during checkout before you complete your purchase.
For international orders, customs duties, import taxes or other charges may apply depending on the destination country. These charges are determined by local authorities and, where applicable, may be the responsibility of the recipient.
If additional charges may apply and cannot be calculated at checkout, customers should consider this possibility before placing an order.
4. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
Please allow some time for tracking information to become active, as updates may not appear immediately after shipment.
You can use the tracking details provided to follow your shipment while it is in transit.
If you have not received tracking information or need assistance with your order, please contact us at:
5. SHIPPING DELAYS
Although we make every reasonable effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Customs inspections or clearance procedures.
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Carrier delays or operational disruptions.
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Severe weather conditions.
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Public holidays or peak shopping seasons.
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Incorrect or incomplete delivery information.
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Other unexpected logistical circumstances.
If your order appears to be significantly delayed, please contact us so we can help investigate its status.
Nothing in this section limits your legal rights if an order is not delivered within the period required by applicable law.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please double-check your shipping address, postal code, city, country and contact details before completing your purchase.
If you notice an error, contact us as soon as possible at secure_souls@outlook.com.
We cannot guarantee that changes can be made once an order has entered processing or has been shipped.
If a shipment is returned because of an incorrect or incomplete address, please contact us to discuss the available options.
Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.
7. LOST, DAMAGED OR UNDELIVERED ORDERS
If your order arrives damaged, appears to be lost or is marked as delivered but you have not received it, please contact us at:
Please include your order number and any relevant photographs or tracking information so we can investigate the situation.
We will review the issue and work with the relevant shipping provider to determine the appropriate solution.
Your statutory rights regarding non-delivery, damaged goods and products that do not conform to the contract remain unaffected.
8. DELIVERY RESPONSIBILITY
Delivery is considered completed when the order is physically received by you or by another person designated by you, in accordance with applicable consumer protection laws.
The risk of loss or damage during transport remains with Secure Souls until the goods are received by you or your designated recipient, unless an applicable legal exception applies.
9. CONTACT INFORMATION
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
Store name: Secure Souls
Website: https://www.almacors.com
Email: secure_souls@outlook.com
Our customer support team will be happy to assist you.
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